Shipping Policy

Shipping policy

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email on all in stock items. You will receive another notification when your order has shipped. 

A store notification will be posted in the event shipping is delayed due to any other circumstances. 

We are not responsible for courier delays due to weather or emergencies beyond our control.  

Domestic Shipping Rates and Estimates

Local delivery

Local area delivery is not available.

In-store pickup

Currently, in store pickup is not available.

International Shipping

We do not currently offer international shipping to the following countries:

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you do not receive your notification, please contact us at sales@apothecarygoods.com

Refunds, returns, and exchanges

Overview

Our refund and returns policy lasts 30 days for unused, unopened products. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging with seals intact.

Essential oils and essential oil blends are exempt from being returned.

To complete your return, please contact us via our contact form with the information regarding the order or items you wish to return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds can only be applied to the original form of payment.

Credit card processing fees cannot be refunded. We do not keep the fees, they are charged by the credit card processors.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Ensure you are checking the correct account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at via our contact form.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via our contact form.

Shipping returns

You will be given an address to ship any approved returns to via the communication when your return is approved.

Need help?

Contact us via our contact form with questions related to refunds and returns.

Expiration of perishable products.

Typically all perishable products are good up til 12 months from opening.

If you have any further questions, please don't hesitate to contact us at sales@apothecarygoods.com.